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Could you please help me understand my bill?
Diagram Reference Addressee = resident(s) and their billing address Resident ID = this helps Multifamily Utility Company identify you, please provide this when calling our Customer Support Serv...
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Do I have to notify Multifamily Utility Company to turn on or off my utilities?
This is dependent on your situation: 1. If you lease: All property changes involving residents moving in or out of a unit are provided to our company by the Community Property Manager so your Pro...
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Can you change the due date of my bill?
Unfortunately, we cannot. Your community is processed in a certain billing cycle so this cannot be adjusted.
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Help, I have a question and I need an answer
Like your own Help Center, the Help Center on the Zendesk website is designed to provide a complete self-service support option -- for your Help Center. You can search our knowledge base and commu...
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How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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How do I customize my Help Center?
You can quickly change the look and feel of the Help Center using simple WYSIWYG tools such as color pickers and font choosers. You can also change the way your content is organized with a few mous...
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What are these sections and articles doing here?
This FAQ is a section in the General category of the Help Center. We created the category and a few common sections to help you get started with your Help Center. You'll want to delete our content ...
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Your community is ready for users
The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, o...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit our stuff or delete it if you prefer starting with a blank slate. The He...