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Why are my utility bills different each month?
Your charges can be different each month, depending on your usage or the current city rate change. Check your city’s utility provider website for more information and explanation of their rates.
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When is my payment due?
Depending on your property setup, your due date may vary. Please refer to your invoice for more information. Here is an example of where you can find the due date on your bill: ...
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What is water submetering?
Water submetering is the installation of water meters into individual units within a multifamily development (i.e. apartment community, condominiums, mobile home communities, etc.). Typically a mul...
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What is RUBS (Ratio Utility Billing)?
RUBS is a method of allocating water, sewer, trash, gas or electricity expenses to each individual apartment on your property. A third party billing company takes the actual utility bills for your...
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What is E-bill?
E-bill is an electronic version of your invoice/bill that is provided to you via email.
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What is an account set up fee?
An account setup fee is a one-time charge when a resident starts service with Multifamily Utility Company.
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What happens if I don’t pay my utility bill on time?
This is dependent on your property setup. If a payment is made late or not in full, a late charge will be assessed to your account. Any questions about how your property is setup? Call us at 800-...
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Submeter versus RUBS
SUBMETER: Some of our properties are equipped with devices called submeters. They are installed in each unit to measure a resident’s exact utility usage. We use these submeters to charge our reside...
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How do I cancel service?
If you are leasing your unit: All property changes involving residents moving in or out of a unit are provided to our company by the Community Property Manager. Please feel free to remind your Prop...
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How do I sign up for E-bill?
1. Visit our payment page www.mucpayments.com 2. Hover over our “Residents” tab and select “Pay My Bill” 3. Click on “Resident Account Login” 4. By selecting that option you will be directed to yo...