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Can this affect my credit?
Multifamily Utility Company runs an in-house collections program. All reports are collected and sent to your Property Management or HOA. Under the terms of your lease you are responsible for utilit...
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Are there late charges?
Yes. Depending on how your property is setup, a late fee can be assessed to your account if a payment is not paid in full or on time.
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What is a multiplier?
A multiplier is the factor used with certain meter types to determine actual usage. Some meters you must multiply the reading obtained from the dials by a factor called the "meter multiplier". For ...
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My meter read does not match my invoice
When a meter read on the meter in your apartment does not match the meter read on your bill, it is likely due to the transmitter and the meter not matching exactly. The transmitter is a little pie...
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I cannot find my meter
Depending on the type of meter and where it was installed your meter can be located in different areas of your unit or property: 1. Water Meter: If your meter is indoors it can usually be found u...
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I believe my meter is broken
Please notify your property management or contact us for assistance. Call Customer Service at 800-501-6820
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How do I read my electric meter?
Meter Example: 1. Stand directly in front of your electric meter with the meter at eye level. You will notice a series of round dials on the meter face. Each dial has ten numbers (0 - 9) and a poi...
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Where can I find my meter’s reads?
Your meter reads are located on your invoice under description: To find your actual meter: Your meter might be located inside or outside. If your meter is indoors it can usually be foun...
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Does someone have to enter my residence to read my meter?
Not usually. Meters are read remotely, with a radio frequency system that transmits usage to a centralized point within the community for data collection, and then transmitted via telephone line to...
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Why use RUBS?
We are all working together to conserve natural resources and reduce our utility costs. When residents are responsible for their water usage, they will typically reduce their water consumption. A r...