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How do I make a payment?
Payments can be made in 3 ways: 1. Online Payments can be made online by visiting our payment page www.anchorpaynow.com 2. Over the phone Payments can also be made over the phone through our auto...
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How do I make a payment online?
1. Visit our payment page: www.mucpayments.com 2. Hover over to our “Residents” tab and select “Pay My Bill” 3. Click on “Pay My Bill” 4. By selecting that option you will be directed to your logi...
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Why does my community bill me for utilities?
Due to conservation efforts of all utilities, most communities are following the lead of many apartment complexes nationwide. Either by installing individual meters, or by billing based on a method...
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Who should I contact if I have questions about my bill?
Residents should contact Multifamily Utility with questions about their community. Questions like, how they are billed, why they are billed and how to pay their bill. To assure all of our customers...
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Who is Multifamily Utility Company?
Multifamily Utility Company, Inc. is a leading utility submetering and billing company that specializes in submetering and the allocation of water, gas and electric utilities for apartments, condom...
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Where do I find my security code?
Your security code is located on the utility detail section of your bill:
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What is the best way to reach Multifamily Utility Company?
You can reach us by Phone or Email (whichever is convenient for you): Customer Service Phone 24/7: 800-501-6820 Customer Service Email 24/7: info@multifamilyutility.com
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My property has individual submeters. How are these read?
We have two ways meters are read: Manual Read – Multifamily Utility Company (MUC) representative visits the community monthly and notates all meters. MUC uses that data to create invoices for the ...
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My property does not have individual submeters. How are my utilities billed?
If there are no meter readings on your bill or no meters in your property, this indicates we used a formula to calculate your usage. This type of calculation (known as Ratio Utility Billing or RUBS...
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How do I access my account online?
You can access your online account by visiting www.multifamilyutility.com and selecting the resident portal tab.